I was talking about Automotive Live Chat with someone the other day covering some of the normal questions people have when considering adding the service to their website. Just so he doesn’t remain anonymous, we will call him Steve. He said “If we put Live Chat on our site won’t incoming website leads and calls suffer because people can just ask the agent to give them what they need?”. This seems like a reasonable question Read more…
You are at the drive through at your favorite fast-food joint. You get to the menu and hear “Hi my name is Sarah. What can we make fresh for you today?”. You promptly order your favorite sandwich and maybe a drink. What is the next question Sarah will ask? If she is doing her job, it probably sounds something like “Would you like to make that a value meal today?” or “Would you like fries Read more…
If you have asked yourself this question, you are not alone. Many times people ask us this question when they haven’t had or used any type of chat service in the past. Simply put, Live Chat is people talking to other people via a little bubble powered by software running on a website or app. I am sure you have been on a website before where you might have a question about a product or Read more…