If you have asked yourself this question, you are not alone. Many times people ask us this question when they haven’t had or used any type of chat service in the past. Simply put, Live Chat is people talking to other people via a little bubble powered by software running on a website or app.
I am sure you have been on a website before where you might have a question about a product or service and there is a little button in the corner of the screen that says “Have questions? Chat with us.” Once you click on the little icon a box pops up and you can ask your questions.
Recently there has been a heavy shift to Artificial Intelligence (AI for short) much like directory services if you call a business. While this can work in some circumstances, at Chat More we believe in a human experience over interactions powered by machines.
